Everything you need to know about BiziCall virtual phone numbers, call forwarding, browser calling, and pay-as-you-go billing. Can't find your answer? Chat with us.
BiziCall is a virtual phone system that gives your business a dedicated US phone number. You can forward calls to any mobile or landline, answer calls directly from your browser using WebRTC — no hardware, no SIP phone, no app download required.
You also get a full SMS inbox tied to your number. All usage (calls and texts) is charged at pay-as-you-go rates from a pre-paid balance, so there are no monthly phone bills or long-term contracts.
A virtual phone number is a real US phone number that isn't tied to a physical phone line or SIM card. Calls to the number can be forwarded to any phone, or answered online through a browser.
Virtual numbers are used by businesses for call forwarding, remote call centers, second phone lines, and US presence for international companies. BiziCall virtual numbers are provisioned instantly and work with any carrier — callers just see a regular US number.
Yes. Many users get a BiziCall number specifically as a second phone number or temporary burner number to:
At $1.50/month per number, you can add and cancel numbers any time with no penalties.
Yes. BiziCall is used by remote and distributed teams as a lightweight virtual call center. Agents log in and answer calls directly in their browser from anywhere in the world — no desk phones, no PBX hardware, no VPN.
Call forwarding ensures incoming calls always reach the right agent. If one agent is unavailable, calls automatically fall through to the next destination in the chain. All call activity is logged in the dashboard for review.
After registering and verifying your email:
The number belongs exclusively to your account for as long as you keep it active.
Number porting is supported for eligible US numbers. The process typically takes 3–10 business days and requires a Letter of Authorization (LOA) from your current carrier.
Open a support ticket or start a live chat and our team will guide you through the process at no extra charge.
You set up a forwarding chain in your dashboard under My Numbers → Settings. Incoming calls ring your first destination (e.g., your mobile), then fall back to a second number if unanswered, then voicemail.
Yes. Call forwarding works to any phone number worldwide. International forwarding rates apply and are deducted from your pre-paid balance. This makes BiziCall ideal for businesses that want a US phone number but answer calls from a team based abroad.
If all forwarding destinations ring without an answer, the call drops to voicemail (if enabled). The caller hears your greeting, leaves a message, and you receive an email notification with the recording and a transcription. The call is also logged in your Call History.
Browser calling lets you make and receive real phone calls directly inside your browser tab using WebRTC and SIP technology — the same infrastructure used by major cloud telephony platforms.
No downloads, no plug-ins. You need a microphone and a stable internet connection (wired or fast Wi-Fi recommended for best quality).
Browser calling is an add-on per number. Go to Dashboard → My Numbers, click on your number, and select Enable Browser Calling. After a one-time setup fee you'll see the Phone widget appear in your dashboard and calls will ring in-browser.
When you are not logged in or your browser tab is closed, you have two options to keep calls from being missed:
All missed calls are logged under Call History regardless of which option you choose.
Currently each number is tied to one account. If your team needs shared call handling, you can purchase separate numbers for each agent or contact support to discuss multi-seat arrangements.
Every BiziCall number can receive incoming SMS messages, which appear in real time under Dashboard → SMS Inbox.
Important — outbound SMS & campaign registration: Due to US carrier regulations (10DLC), sending SMS (replying or starting new conversations) requires a registered messaging campaign. This is a carrier-level requirement, not a BiziCall restriction. Outbound SMS is coming soon — we are working on a guided campaign registration flow so you can get approved quickly.
SMS is charged per message segment (160 characters for standard ASCII; 70 for Unicode). Rates are shown in your billing page.
Yes. International SMS is supported to most countries. Rates vary by destination and are deducted from your balance at the time of sending. Check the current rate card in the billing section or contact support.
You top up a balance using a credit or debit card (via Stripe). Usage — calls, texts, and number monthly fees — is deducted from that balance in real time. There is no subscription you must pay each month; you only pay for what you use.
Your current balance is always visible in the top bar of your dashboard.
Outbound calls and SMS will stop until you add more credit. Inbound calls will still ring your browser, but you won't be able to initiate outbound activity.
We recommend keeping enough credit for your typical week of usage. Top-up from Dashboard → Billing at any time.
Yes. All payments are processed by Stripe, a PCI-DSS Level 1 certified payment provider. BiziCall never stores your card number — only a Stripe token reference is kept in our system.
All payments are generally non-refundable. Because BiziCall's telephony infrastructure is powered by SignalWire, our refund policy aligns with theirs: customers are not entitled to refunds of payments made.
The only exception is an erroneous charge directly caused by a provider-side error. If you believe such an error occurred, contact us as soon as possible and we will investigate. Any refund in this case is granted at our sole discretion.
The following charges are never eligible for refund under any circumstances:
See our full Refund Policy for details.
Email verification is required to activate your account, comply with telecommunications regulations, and ensure we can reach you with important account notifications (low balance alerts, receipts, security notices).
To cancel, please open a support ticket from your dashboard. We'll release your phone number(s) and close the account. Any remaining balance will be reviewed per our Refund Policy.
We store call metadata (date, duration, caller/callee number) and SMS message content for your inbox. Call audio is not recorded by default. See our Privacy Policy for full details on data retention and your rights.
You have three options:
Live chat is monitored during business hours (Monday–Friday, 9 am – 6 pm EST). Tickets submitted outside those hours are typically answered within one business day.
Our team is happy to help. Start a live chat or open a support ticket.
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