Refund Policy
BiziCall operates on a prepaid, pay-as-you-go model. Because our telephony infrastructure is powered by SignalWire, our refund policy aligns with the refund terms in the SignalWire Cloud Agreement. Please read this policy carefully before making any purchase.
General rule: all payments are non-refundable. By topping up your BiziCall balance, you acknowledge that payments are made voluntarily and that you are not entitled to a refund except in the very limited circumstances described below.
1. General Non-Refundability
Customers are not entitled to any refund of payments made to BiziCall. This includes, without limitation, balance top-ups, call charges, SMS charges, and phone number rental fees.
2. Limited Exception — Provider Error
The only circumstances in which a refund may be considered is an erroneous charge directly caused by a provider-side error (i.e., an error originating from BiziCall or our underlying network provider, SignalWire). If you believe such an error has occurred, you must contact us as soon as possible at hello@bizicall.com. We will investigate and, in our sole discretion, may grant a refund.
Granting a refund under this exception is entirely at BiziCall's discretion and does not create any obligation to grant future refund requests.
3. Charges That Are Never Refundable
Without limitation, the following charges are not eligible for a refund under any circumstances:
- Payments made using a prepaid card;
- Charges arising out of your own error or omission (e.g., calls or messages sent in error);
- Charges incurred due to fraud for which BiziCall was not responsible;
- Phone number monthly rental costs;
- Short code or messaging campaign term costs.
4. Call & SMS Usage
Charges for calls (inbound and outbound) and SMS messages reflect actual network costs incurred in real time and are non-refundable. If you suspect a specific charge is erroneous, contact us within 30 days with the transaction details and we will investigate under the provider-error exception above.
5. How to Contact Us About a Charge
To raise a concern about a charge, email hello@bizicall.com with:
- Your registered email address;
- The date and amount of the charge;
- A description of why you believe the charge is erroneous.
We will acknowledge your request within 2 business days. If a refund is approved, it will be processed to the original payment method within 5–10 business days.
6. Changes to This Policy
We may update this Refund Policy at any time. Changes take effect when posted on this page. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy.
See also: Terms & Conditions · Privacy Policy