Privacy Policy

Last updated: May 22, 2026

BiziCall, Inc. ("BiziCall", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our website and services.

1. Information We Collect

We collect information you provide directly to us and information generated as you use our Service:

• Account information: name, email address, password (hashed), and billing details when you register;
• Payment information: payment card details and transaction history, processed securely through our third-party payment processors (PayPal). We do not store full card numbers on our servers;
• Usage data: call records (date, time, duration, numbers dialled/received), SMS message metadata, and account activity logs;
• Device & browser data: IP address, browser type, operating system, and pages visited, collected automatically when you access the platform;
• Communications: any messages or support requests you send to us.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service;
• Process payments and manage your account balance;
• Send transactional emails (receipts, call summaries, account alerts);
• Respond to support requests and resolve disputes;
• Detect, prevent, and investigate fraud or abuse;
• Improve the performance and features of the Service;
• Comply with legal obligations.

We do not sell your personal information to third parties.

3. Sharing of Information

We share your information only in the following circumstances:

• Service providers: We share data with trusted vendors who help us operate the Service (e.g., telephony infrastructure, payment processors, email delivery). These vendors are contractually bound to protect your data and use it only to perform services on our behalf;
• Legal requirements: We may disclose information if required by law, court order, or governmental authority, or where we believe disclosure is necessary to protect the rights, property, or safety of BiziCall, our users, or the public;
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

4. Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember your preferences, and analyse usage patterns. You can control cookie behaviour through your browser settings. Disabling cookies may affect some features of the Service.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Call and SMS records are retained for up to 12 months. When you close your account, we delete or anonymise your data within 90 days, except where we are required by law to retain it longer.

6. Security

We implement industry-standard technical and organisational measures to protect your data, including encryption in transit (TLS) and at rest. However, no method of transmission over the internet is 100% secure. If you have reason to believe your account has been compromised, please contact us immediately at hello@bizicall.com.

7. Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you;
• Correct inaccurate or incomplete data;
• Request deletion of your data (subject to legal retention obligations);
• Object to or restrict certain processing;
• Data portability — receive a copy of your data in a machine-readable format.

To exercise any of these rights, email us at hello@bizicall.com. We will respond within 30 days.

8. Children's Privacy

The Service is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected such data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the platform at least 14 days before the changes take effect. Continued use of the Service after that date constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

BiziCall, Inc.
San Francisco, CA
hello@bizicall.com

See also: Terms & Conditions · Refund Policy